Job Title: Call Center Representative

Department: Sales
Reports To: Sales Support Manager
Location: South Kansas City, MO

Position Overview

Answer incoming calls for pricing, item availability, order status, technical troubleshooting, return authorizations, and answering various types of inquiries.

Essential Job Functions

  • Answer calls with-in 2-3 rings
  • Back up support for switchboard, route calls to appropriate resource
  • Provide technical support to reps, customers and engineers
  • All calls should be handled directly by person answering the phone, unless they request to speak to someone specifically
  • Follow through with all requests as a result of phone conversation, i.e.: item availability, pricing, order status, tracking, invoice and copies.
  • Build relationship with customers by providing a friendly and positive image of Sioux Chief
  • Quick and accurate answers to questions, both phone and email inquiries
  • Good follow through on promises made
  • Handle any request for return goods, shortages, mis-shipments and bill only’s; research when necessary and communicate back with customer as to resolution.
  • Follow-up on RMA’s that required a reversal and product has not been returned.
  • Document all call information according to standard operating procedure

Non-Essential Job Functions

  • Assist order entry as needed
  • Assist with managing the incoming faxes as needed
  • Contact customers on phase-out and obsolete items
  • Other duties as assigned


  • Excellent typing, data entry and 10 key skills with accuracy
  • Listening, verbal and written communication skills
  • Must be proficient in MS Office applications
  • Problem analysis and problem solving
  • Knowledge of customer service principles
  • Customer service oriented
  • Organizational skills
  • Must be able to multi-task
  • Adaptability
  • Ability to work under pressure
  • Team oriented with friendly and positive attitude
  • Remain in a sitting position and clearly view a computer screen for extended periods of time
  • Repetitive motion movements using wrists, hands and or fingers
  • Occasional overtime

Education and Experience

  • High school diploma or equivalent
  • Minimum 2 years customer service experience

Please submit all resumes with experience and qualifications to
No phone calls or recruiters please.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.