Job Title: Claims Coordinator

Department: Quality
Reports To: Director of Quality
Location: South Kansas City, MO

Position Overview

The Claims Coordinator will work directly with Sales, Customer Service, and Product Group Director’s/Product Group Manager’s to handle all aspects of product liability claims. 

Essential Job Functions

  • Communicate to customers and sale representatives on incoming product liability claims
  • Work with Director of Quality and PGD’s / PGM’s to make product liability decision on claims.
  • Review documentation submitted by claimants
  • Facilitate payment of claims
  • Maintain documentation on past and current claims
  • Participate in claim reviews with PGD’s/PGM’s and Executive Management
  • Perform product testing as necessary to determine liability
  • Review codes and standards as necessary to determine liability
  • Document and write reports on product testing and/or denial of claims to be shared with claimants
  • Work and communicate with general liability insurance as needed
  • Review, document and test defective, non-claim RMA’s
  • Maintain current status of claims and RMA’s in RMA Software and Claims Spreadsheet
  • Communicate with vendors regarding liability and debits on current claims
  • Work with Purchasing on vendor’s general liability insurance
  • Review additionally insured certificates issued to customers
  • Direct Customer Service on defective product calls as needed

Non-Essential Job Functions

  • Fosters positive working relationships
  • Other duties as assigned


  • Good communication skills both oral and written
  • Close attention to detail
  • Ability to read and understand plumbing codes, product standards, and product drawings
  • Proficiency in computer systems and technology
  • Proficiency in MS Office applications

Education and Experience

  • B.S. or B.A.
  • Familiarity with common plumbing products, practices, and standards.

Please submit all resumes with experience and qualifications to
No phone calls or recruiters please.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.