Job Title: Customer Service Switchboard Operator

Department: Customer Service
Reports To: Customer Service Manager
Location: Peculiar, MO

Position Overview

This is a fast paced, high-energy position that requires strong customer service skills and ability to multi-task in a demanding environment. 

Essential Job Functions

  • Answer all incoming calls, determining purpose and forwarding calls on a multi-line phone system.
  • Ensure the highest level of customer service.
  • Serve as focal point for communication with customer and company personnel.
  • Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Responsible for coordinating and covering the relief of operators for breaks and lunches.
  • Answer questions about the company and provide callers with address, directions and other information that may be asked.
  • Performs overhead paging.
  • Ensures release of any information is consistent with all privacy policies.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Participate in cross-training and be flexible to perform varying roles whenever necessary.

Non-Essential Job Functions

  • Other duties as assigned.


  • Excellent customer service skills.
  • Ability to listen and understand information.
  • Ability to speak clearly so others can understand you.
  • Keyboarding and windows environment PC skills.
  • Ability to communicate information in writing so others will understand.
  • Ability to work in fast paced environment and remain calm.
  • Team oriented and positive attitude.
  • Remain in a sitting position and view a computer screen for extended periods of time.
  • Repetitive motion movements using wrists, hands and or fingers.

Education and Experience

  • High school diploma or equivalent.
  • Knowledge of customer service principles.

Please submit all resumes with experience and qualifications to
No phone calls or recruiters please.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.