Call Center Representative

Department: Sales
Reports To: Sales Support Manager
Location: South Kansas City, MO Plant

Position Overview

Answer incoming calls for pricing, item availability, order status, technical troubleshooting, return authorizations, and answering various types of inquiries.

Essential Job Functions

  • Answer calls with-in 2-3 rings.
  • Provide technical support to reps, customers, and engineers.
  • All calls should be handled directly by person answering the phone, unless they request to speak to someone specifically.
  • Good follow through on all requests via phone and email, i.e.:  item availability, cross references, pricing, order status, tracking, invoice, and credit copies, etc.
  • Build relationship with customers by providing a friendly and positive image of Sioux Chief.
  • Quick and accurate answers to questions, both phone and email inquiries.
  • Good follow through on promises made.
  • Analyze and process returned goods requests, notice of shortages, overages requiring billing, order additions and cancellations; good customer service communication follow-up is required.
  • Document all call information according to standard operating procedure.

 Non-Essential Job Functions

  • Assist order entry as needed.
  • Back up support for switchboard, route calls to appropriate resource.
  • Assist as a backup to the call center supervisor, contacting customers that have not returned product that required an inventory reversal.
  • Contact customers on phase-out and obsolete items.
  • Other duties as assigned.


  • Excellent typing, data entry and 10 key skills with accuracy.
  • Listening, verbal and written communication skills.
  • Must be proficient in MS Office applications.
  • Problem analysis and problem solving.
  • Knowledge of customer service principles.
  • Customer service oriented.
  • Organizational skills.
  • Must be able to multi-task.
  • Adaptability.
  • Ability to work under pressure.
  • Team oriented with friendly and positive attitude.
  • Remain in a sitting position and clearly view a computer screen for extended periods of time.
  • Repetitive motion movements using wrists, hands and or fingers.
  • Occasional Overtime.

 Education and Experience

  • High school diploma or equivalent.
  • Minimum 2 years customer service experience.

To Apply

Please submit all resumes with experience and qualifications to No phone calls or recruiters please.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.